Broker is offline

.rpt Inspector Online Broker Version:
version 0.56.0 beta

Please tell us about your environment where the Broker is running:

  • Operating System:
    Windows [10]

  • Is this running in a virtual machine:

    • If answered yes above, which virtual machine environment and version:

Please tell us about your environment where the Web Browser is running:

  • Operating System:
    Windows [10]

  • Browser kind and version:
    Firefox 72.0.2 64 bit

  • Crystal Reports version:
    Crystal Reports [2016]

Current behavior:

Selected about 100 reports and started the process and left it alone all day. when I went back to see if it was done all it said was Broker Offline and now that is all I get. The broker has been and was still running.

Now all I get is that message and nothing else. Appears that your product does not work as expected of this is a major bug in this version.

Expected behavior:

Tried reboot, remove and reinstall your broker but nothing seems to work. Also tried using Chrome.

@ccsjoe please confirm the version of the .rpt Inspector Online Broker that you’re running as the one you listed hasn’t been supported for almost 3 years. When you start the .rpt Inspector Online Broker, the version will be listed on the title bar.

How big are each of your Crystal Reports? 100 reports should be added in only a few minutes on most modern systems with a decent internet connection. It can of course take longer if the reports contain saved data. But just so that you’re aware, we never touch the saved data (unless you use the Save without Data tool afer the reports have been added) and don’t need it, so if you have Crystal Reports templates (reports saved without data), it’s always faster and better to use those.

There are two parts to adding your Crystal Reports to .rpt Inspector Online as explained in the
Getting started with .rpt Inspector Online guide. When working correctly, you should see activity in the browser indicating which report it’s working on and how many left. Did you periodically see any change in progress? And if yes, how many reports did it process before the error?

Of course this isn’t normal or expected behavior but it’s hard to guess at the reason(s) behind this error as there can be many so instead we’d like to schedule a screen sharing session to analyze further. Let ms know if that’s something you’d be interested in doing and I’ll forward you details.


The version I am using is the one that downloaded with the program.

Where do I download the correct version?

0.6.7 is the current latest. When you posted the version initially, you stated:

The broker is not being seen but I selected 4 reports and it has been running for 30 minutes and no change

Here is a screenshot. Does this product work or what. Not having much success.

I have also encountered the “Broker is offline” error today. I attempted to change the data source of about 100 reports this morning, and it froze on “Processing Report 100/100”. After a refresh of the page, it won’t recognize the running Broker anymore, even after a restart of my computer or reinstalling the Broker.

@ccsjoe I’ll shortly send you a DM with screen sharing details if that’s something you’d like to pursue to help us track down why it’s not working for you.