As we were unable to reproduce the issue on the similar linked question and the user didn’t provide details, we’ll need to schedule a web screen sharing session with you to analyze this further. I’ll send you a direct message with details.
I have stopped and started it several times and restarted my PC. IE and Edge sit at initializing.
Please review the browser requirements, IE is not supported. Do make sure that if using Edge, Chrome, or Firefox that they are the minimum (or higher) version listed in the requirements.