@armplinker Thanks for letting us know. Not familiar with this particular service. The last report we received of a false positive (a bad virus definition that falsely identifies something that is perfectly fine as having a virus) was last July (Rptinspectoronlinebroker_0_6_2.exe reported as false positive) and after we contacted the software manufacturer, it took them a couple days and they did fix their false positive definitions. Looks like we’ll need to do that again. 
Please let me know the definition details (screenshot might be helpful) and version of that service so we can provide those details when we reach out to them.